We're Here to Help

Give us a ring 305.673.7535 [9am - 6pm EST Monday - Friday]

Talk Baby To Us: fussbuster@fridababy.com

Let's Chat Momma: hello@fridamom.com

What is your return policy for products purchased through frida.com? Artboard 1

Don't worry, you have 30 days from the delivery date to return your unopened, unused items. To return a product, please email us at fussbuster@fridababy.com [for Frida Baby] or hello@fridamom.com [for Frida Mom] with your Order #. Once we receive your return, we will initiate a refund to your credit card (or original method of payment). Please allow 10 - 15 days for any credit card adjustments to appear.

Send your return to the following address:

Attn: Frida Returns
82 NE 26th St #101, Miami, FL 33137

Do you accept returns for products purchased at on of your retailers? Artboard 1

Unfortunately we only provide refunds for orders placed through our website. Please check with the store where the purchase was made for their return / refund policy. Either way please email us at fussbuster@fridababy.com, we would love to turn your experience around.

I need a replacement parts for my NoseFrida? Artboard 1

Save your money because our Lifetime Guarantee on our products offers one free replacement for your NoseFrida that we will ship out to you for free. Please email fussbuster@fridababy.com (:

What shipping options do you offer? Artboard 1

At this time, we only offer shipping to addresses within the United States

How quickly will I receive my order? Artboard 1

Orders typically ship within 2-3 business days. Orders placed Friday – Sunday will ship out the following business day. We do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

I need a replacement parts for my NoseFrida? Artboard 1

Save your money because our Lifetime Guarantee on our products offers one free replacement for your NoseFrida that we will ship out to you for free. Please email fussbuster@fridababy.com (:

Is the NoseFrida safe to use on newborns? Artboard 1

Yes! Invented by a Swedish Pediatric Ear, Nose, and Throat doctor. NoseFrida will suck the boogers right out of your newborn up until they can learn how to blow their own nose.

How often do you need to change the filter? Artboard 1

The Hygiene Filters are clinically proven to stop the transfer of mucus + bacteria. To ensure effectivity of your NoseFrida's cleanliness and sucking power, we recommend changing out the filter after every use.

Do you offer replacement parts? Artboard 1

Yes! Please go to Contact Us and scroll down to the Talk To Us section and for the "What can we help you with?" field please select "I need a replacement part for my NoseFrida" and complete the rest of the form​.

The hard blue tube is not attaching to the filter cap . . . is it broken? Artboard 1

No! This is actually an easy fix. Before using, make sure that the filter cap snaps into the blue hard tube, you should hear a snap (use a little muscle, don't worry it won't break). Please email us at fussbuster@fridababy.com if you still have any questions.

How often can I use the NoseFrida each day? Artboard 1

We suggest no more than 6 times within a 24 hour period however always check in with your doctor first.

Am I hurting my baby while using the NoseFrida? Artboard 1

No! Although it might cause slight discomfort, NoseFrida is safe for your baby.

I just used the NoseFrida and nothing came out . . am I doing something wrong? Artboard 1

Stubborn mucus alert! If you're having trouble clearing the boogies from baby’s nose, we recommend a few pumps of saline spray to aid with seamless snotsucking.

Any tips for SnotSucking like a pro? Artboard 1

We know that SnotSucking takes some major lung strength. We recommend filling the bathroom with hot steam or going in after a warm bath with some saline spray to help loosen up the mucus and relax your LO for the ultimate SnotSucking sesh! Use one pump in each nostril, wait 30 seconds, then go in.

How do you clean the NoseFrida? Artboard 1

Step 1: Toss the used filter.

Step 2: Take the pieces apart and wash all the parts except the tubing with soap and water.

Step 3: Clean thin tube with a few drops of rubbing alcohol.

Step 4: Firmly snap the dry pieces together, add a new filter and wait for the click.

That’s it! You’re now ready for your next call of snotsucking duty.

Can I use the NoseFrida on animals? No really though? Artboard 1

We recommend checking with your furbaby's veterinarian.

What is your saline spray made up of? Artboard 1

With only two ingredients — sea salt and water — the gentle formula moisturizes baby’s nose for seamless snotsucking.

Do you sell filters separately? Artboard 1

Yes we do and in packs of 20!

Do you sell the travel case by itself? Artboard 1

No, but have you checked out our NoseFrida with Travel Case? Perfect for snotsucking on-the-go!

What measurements are included on the syringe? Artboard 1

It's marked with the standard Motrin + Tylenol measurements, but you can also use any standard syring with the MediFrida.

Can the child use the pacifier by itself? Artboard 1

Yes, only pacifier CPSC (U.S. Consumer Product Safety Commission) approved to be used a pacifier on its own.

Is the Windi safe to use on newborns? Artboard 1

Yes! Made for your newborn up until 12 months old for gas relief and more...

How often can I use the Windi? Artboard 1

Although completely natural, we don't recommend using Windi more than 6x a day. If baby’s not feeling any better, we recommend you call your doctor as gas might not be the issue.

I just used the Windi and nothing happened . . am I doing something wrong? Artboard 1

Make sure you massage baby's belly before going in and do some bicycle kicks to loosen up the gas and try going in again with the Windi. If baby’s not feeling any better, we recommend you call your doctor as gas might not be the issue.

How often can I use the Windi a day? Artboard 1

Although completely natural, we don't recommend using Windi more than 6x a day. If baby’s not feeling any better, we recommend you call your doctor as gas might not be the issue.

Can I reuse the Windi? Artboard 1

No. Please make sure to toss Windi after each use. Reusing the same Windi may pose a risk of infection.

How many Windis are in each pack? Artboard 1

Each package contains 10 disposable magical sticks.

How long can you keep the Cool Pad on? Artboard 1

The Cool Pad gives relief for up to 8 hours!

Do you need to refrigerate the Cool Pad? Artboard 1

No need to refrigerate them . . just open, cut to any size if needed, and apply the compress on the area that needs to chill (for up to 8 hours!)

Can you cut the Cool Pad to a desired size? Artboard 1

Yes! Cut to desired size and save the rest (:

Does the humidifier run all night on a full tank? Artboard 1

Yes! Our 3-in-1 Humidifier will run for 12 hours on the highest setting.

Do you need to use to filtered water in the tank? Artboard 1

Use filtered or distilled water for best performance.

Is the nightlight optional? Artboard 1

100% optional and 100% loved by kids!

For what age is the SkinSoother intended for? Artboard 1

Starting at 0 months up until their toddler days, then you'll want to switch over to our Bath Mitt for some independent-bath training.

How often should I replace the SkinSoother? Artboard 1

If you've given your DermFrida some major loving and notice some wear and tear just send us an email at fussbuster@fridbabay.com. We'd love to make this right for you (:

What is the SkinSoother made out of? Artboard 1

100% bacteria-resistant and BPA free silicone.

For what age is the Bath Mitt intended for? Artboard 1

When baby graduates from the SkinSoother, it's a smooth transition to the toddler Bath Mitt! Recommended for ages 2+.

How often should I replace the Bath Mitt? Artboard 1

If you've given your Bath Mitt some major loving and notice some wear and tear just send us an email at fussbuster@fridbabay.com. We'd love to make this right for you (:

What is the Bath Mitt made out of? Artboard 1

100% bacteria-resistant and BPA free silicone.

What is the Finger Brush made out of? Artboard 1

100% bacteria-resistant and BPA free silicone.

How often should I replace the ToothHugger? Artboard 1

The ADA recommends replacing every 3 months and immediately after a cold or flu.

The pin fell out of my SnipperClipper . . . how do I fix it? Artboard 1

Check out this video for a short how-to tutorial. https://drive.google.com/file/d/16mGPcBZT-kYY8CrgJ3jTLPApQtSYZ90n/view

How do you use the SnipperClipper? Artboard 1

Step 1: Place baby’s finger between the curved scissor-like blades.

Step 2: Use the safety spyhole to see what you're cutting (no more nicking baby’s skin!).Step 3: Use the curved S-file to quickly and easily smooth baby’s nails after clipping.

How can you sanitize the Upside Down Peri Bottle? Artboard 1

Just use some warm soapy water, dry thoroughly and store for next time.

Do you have any pro tips for the Upside Down Peri Bottle? Artboard 1

Add some non-alcoholic Witch Hazel to the warm water inside your Peri Bottle for some extra cooling relief and flip over when ready to use!

What are they made out of? Artboard 1

Paper fibers + spandex (no latex)

Can you wash them? If so, how? Artboard 1

They are meant to be disposable; so wash at your own risk.

Does the underwear cover the incision wound? Artboard 1

The high waisted underwear is designed to cover the surgery incision bandages and stitches without any pressure for cesarean delivery recovery.

How do you use them? Artboard 1

While Pad is still in plastic sleeve, fold it in half (top to bottom) until inner bag makes a popping sound. Shake slightly to commence cooling. Peel off paper strip to reveal adhesive and place into underwear. Enjoy some much needed cooling relief.

How long do they stay cold? Artboard 1

Instant cold crack ice relief for up to 20 minutes.

Are they absorbent? Artboard 1

Yes, 140g of absorbency strength!

How many come in packet? Artboard 1

8 single use pads per pack!

What are they made out of? Artboard 1

Calcium Ammonium Nitrate and Water, Less than 28% nitrogen.

How do I use them? Artboard 1

Replace Pad Liner with each new maxi pad for cooling relief. Pack Pad Liners in hospital bag for instant relief post-delivery and place a pack in every bathroom for at-home recovery.

How many pumps do you recommend using? Artboard 1

We recommend using 3-4 pumps in a straight line to cover the full perineal area.

How should I apply the foam? Artboard 1

Apply 3-4 pumps of foam in a straight line on top of pad or pad liner.

When is it time to clean the Humidifier? Artboard 1

Deep clean your humidifier at least once per week and if you are going to store your humidifier for any length of time, be sure to thoroughly clean and dry the unit before storing. Pro Tip- store your water tank with a napkin inside it to absorb all the moisture

Lifetime Warranty on Humidifier? Artboard 1

Yes your unit has lifetime warranty! Please email us [fussbuster@fridababy.com] a short video of the issue you are experiencing and information about your purchase. Once the information is reviewed by our team they will send you either troubleshooting , a replacement part, or a new unit

**information needed to activate warranty**

Full Name Mailing Address

Date of purchase

Store Purchased [If Amazon Order number & Amazon Seller name]

Date Code Numbers [Bottom of Humidifier]

Manufacture Code Numbers [Bottom of wall plug]

What kind of surface did you place your unit on?

Lost a part to the Humidifier? Artboard 1

Our Lifetime Warranty covers replacement parts for your Humidifier for free. Please email fussbuster@fridababy.com the following information and our team will ship this out as soon as possible.
Full Name:

Mailing Address:

Part Needed:
**Please allow 5-10 days for the replacement part to arrive at your door step**

What is recommended time-frame for each step? Artboard 1

It really depends on how your baby takes to each stage. We recommend moving to the next stage between 1-2 days after introduction. If your baby is fussy, you should stay on that stage another day. Some babies kick that paci to the curb before stage 5.

Are they dishwasher safe? Artboard 1

Yes, each paci is dishwasher safe.

Are they BPA and Latex free? Artboard 1

Yes, each paci is latex-free and BPA-free. The paci is made with Silicone nipples.

Is my LO's paci compatible to the weaning system? Artboard 1

Below is a list of the pacifiers most, maybe, and least compatible to ours to help you decide if The Paci Weaning System is right for your babe?
MOST:
NUK Sensitive, MAM Pacifier, Chicco PhysioForma, Phillips Avent Air Pacifier, EvenFlo Orthodontic, MAM Comfort Pacifier
MAYBE:
Boon Gem, Tommee Tippee Closer to Nature, MAM Original Pacifier, MAM Start Pacifier
LEAST:
Tommee Tippee Breast-Like Soother, Itzy Ritzy, Phillips Avent Soothie, Wubbanub, Nanobebe, Dr Brown’s

How do I know if my babe uses an orthodontic pacifier? Artboard 1

An orthodontic pacifier features a nipple that is flattened on the bottom and rounded at the top.

What is the best age to start the Paci Weaning System? Artboard 1

6 months up until 12 months, after this age your babe might catch on and call bullsh*%t on you.

My thermometer is not turning on Artboard 1

• Make sure battery tray is inserted all the way
• Make sure battery is not upside down
• Make sure that the screw is securly fastened
• Make sure the power on button is pressed for 3 seconds

I cannot rotate the arm to switch to oral/armpit position Artboard 1

Make sure to press the button on the side of the thermometer to release the arm

I cannot return the probe to the rectal position Artboard 1

Make sure to press the button on the side of the thermometer to return the arm back to the rectal position

I lost my battery door and battery tray, what should I do? Artboard 1

No worries! We have replacements we can send. Please email us at fussbuster@fridababy.com to help

Can I adjust the LED light without turning on the thermometer? Artboard 1

No, the LED light can only be used when the thermometer has been powered on and is in rectal mode

My thermometer doesn't seen to be reading the correct temperature? Did I do something wrong? Artboard 1

Make sure the thermometer is set to the position that you would like to read the temperature in:
• For rectal readings: Set to "rct" and make sure that the arm position is down and use the rectal position
• For oral readings: set to "orl" and make sure that the arm is flipped open and extended out and placed under the tongue
• For underarm readings: set to "udr" and make sure that the arm is flipped and extended out, place under arm

How often can I use the NoseFrida each day? Artboard 1

We suggest no more than 6 times within a 24 hour period however always check in with your doctor first.

Are they good for left-handed parent? Artboard 1

Yes! These are right and left handed friendly.

BPA Free? Artboard 1

Yes, BPA-free and Stainless steel blades.

Is this dishwasher safe? Artboard 1

Our Picker is top rack dishwasher safe. You can also use warm soapy water to get the grime out!

Are the tips hard or soft? Artboard 1

The picker's 4 distinct tips vary in firmness.

What are the ingredients? Artboard 1

Organic Sunflower oil, Organic Beeswax, Organic Eucalyptus Radiata Oil, Organic Olive Oil, Organic Lavender Oil, Organic Rosemary Extract, Tocopherol (Vitamin E)

Why is this recommended for 3+ months? Artboard 1

The American Association of Naturopathic Physicians recommends that essential oils be used for infants 3+ months.

Can this be sterilized? Artboard 1

No, we recommend cleaning this with warm, soapy water.

Is this FDA Approved? Artboard 1

Yes, this product is a class 1 exempt medical device and the manufacturer is registered with the FDA.

Where is this made? Artboard 1

Designed in the USA and responsibly made in China.

What are the ingredients? Artboard 1

Oorganic sunflower seed oil, organic sesame seed oil, organic eucalyptus radiata leaf oil, organic lavender oil

Why is this recommended for 3+ months? Artboard 1

The American Association of Naturopathic Physicians recommends that essential oils be used for infants 3+ months.

What are the ingredients? Artboard 1

Helianthus annuus*(sunflower seed oil), lavandula angustifolia*(lavender) oil, vetiveria zizanoides (vetiver) root oil, pelargonium graveolens * (geranium) oil. * denotes organic ingredient

Why is this recommended for 3+ months? Artboard 1

The American Association of Naturopathic Physicians recommends that essential oils be used for infants 3+ months.

Recommended Age? Artboard 1

Our recommendation is 2+ years - this product is designed for toddlers and older.

What are the ingredients? Artboard 1

Sodium Bicarbonate, Citric Acid, Sodium Lauryl Sulfoacetate, Aloe Barbadensis Leaf Juice, Eucalyptus Radiata Oil, Lavandula Angustifolia (Lavender) Oil, Brassica Napus (Canola) Oil, Maltodextrin, Menthol, Anthemis Nobilis (Roman Chamomile) Oil

Is this tear-free? Artboard 1

These are not tear-free.

The base of my hairbrush fell out, what should I do? Artboard 1

Please keep out of reach of children and email us at fussbuster@fridababy.com for a replacement.

One of the hard white bristles broke off , what should I do? Artboard 1

Please keep out of reach of children and email us at fussbuster@fridababy.com for a replacement.

Where is the batch / lot code, I don't see it? Artboard 1

It’s laser edged onto the inside of the cover and is also located on the base of the brush.

Can I use hairbrush with a hair dryer? Artboard 1

Our hairbrushes have been designed to maximize the efficacy of detangling while remaining lightweight. For this reason our brush cannot be used in high heat as the bristles may deform.

My bristles broke off after hardly any usage, what should I do? Artboard 1

Oh no! We're sorry to hear this and would love to send a replacement, please email us at fussbuster@fridababy.com.

Where is this made? Artboard 1

Responsibly in China.

What is this made of? Artboard 1

Brush Bristles are Nylon and the Brush is TPR and PP Plastic. The Comb and Case are ABS Plastic