We're Here to Help

Frida Customer Support Page

What is your return policy for products purchased through frida.com? Artboard 1

Don't worry, you have 30 days from the delivery date to return your unopened, unused items. To return a product, please fill out the helpform.

Do you accept returns for products purchased at on of your retailers? Artboard 1

Unfortunately we only provide refunds for orders placed through our website. Please check with the store where the purchase was made for their return / refund policy. Either way please fill out the helpform, we would love to turn your experience around.

I need a replacement parts for my NoseFrida? Artboard 1

Save your money because our Lifetime Guarantee on our products offers one free replacement for your NoseFrida that we will ship out to you for free. Please fill out the helpform, we would love to turn your experience around.

What shipping options do you offer? Artboard 1

At this time, we only offer shipping to addresses within the United States

How quickly will I receive my order? Artboard 1

Orders typically ship within 2-3 business days. Orders placed Friday – Sunday will ship out the following business day. We do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.